Advanced Leak Detection, Inc. ("Advanced," "we," "our," or "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We keep this document plain-spoken — if anything is unclear, email us at operations@advancedleakeast.com and we'll clarify.
Information we collect.
We collect information you provide directly when you request a quote, schedule service, or contact us. This includes name, phone number, email address, property address, and details about your pool or leak issue.
We also collect limited information automatically when you visit our website: IP address, browser type, device type, pages visited, and referring URL. This is standard analytics data used to understand site performance.
Service delivery information
When we perform leak detection or repair at a property, we document findings, photographs, and work performed. This information is retained as part of your service record and any applicable warranty.
How we use information.
- Respond to quote requests and schedule service
- Dispatch technicians and communicate about upcoming appointments
- Process payments and maintain billing records
- Honor warranty coverage (requires historical service records)
- Send service-related updates and limited follow-up communication
- Comply with legal obligations and respond to lawful requests
- Improve our website, services, and customer communication
We do not sell your personal information to third parties. We do not rent customer lists. We do not share contact information with advertisers.
Who we share with.
We share information only with trusted service providers who help us operate the business: our scheduling platform, our payment processor, our SMS vendor, our email service, and occasionally subcontractors we engage for specialized work (who are bound by confidentiality agreements).
We may also share information when required by law, court order, or to protect our rights or the safety of others.
Your rights.
You have the right to request a copy of the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information (subject to legal and record-keeping obligations, such as warranty service records).
To exercise these rights, email operations@advancedleakeast.com. We respond to verified requests within 30 days.
California residents (CCPA)
California residents have the right to know what personal information we collect, to request deletion, and to opt out of any sale of personal information. We do not sell personal information.
Data retention.
We retain customer information as long as necessary to provide services, honor warranties, and meet legal obligations. Service records are typically retained for 7 years (covering our 3-year major warranty plus statute-of-limitations coverage). Marketing contact information is retained until you unsubscribe.
Cookies & tracking.
Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings — some site features may become unavailable. We do not use third-party advertising cookies or cross-site tracking pixels.
Security.
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, but we take security seriously and respond promptly to any suspected breach.
Changes to this policy.
We may update this policy periodically. Material changes will be announced on this page with an updated "Last updated" date. Continued use of our services after such updates constitutes acceptance.
Contact us.
Questions, concerns, or requests related to privacy should be directed to:
Advanced Leak Detection, Inc.
Attn: Privacy
5350 Broad Acres St
Merritt Island, FL 32953
Email: operations@advancedleakeast.com
Phone: (386) 226-0078